Privacy Policy

CapCue (“CapCue”, “we”, “us”), operated by PlutusAI LLC, provides a desktop application and website that generate real-time captions from your computer’s system audio. This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the choices and rights you have.

By creating an account or using CapCue, you agree to the practices described here. If you do not agree, please do not use the service.

Privacy by design: your caption transcripts, audio recordings, and interview chat history are stored only on your own device — we do not upload them to our servers. The limited data we do process is described below.

Account information: your email address and, optionally, your display name. If you sign in with Google, we receive your basic profile (name and email) from Google.

Billing information: if you purchase a plan or add account balance, we store billing details you provide (name, address, phone) and a record of your orders and wallet balance for invoicing.

Usage information: the number of transcription minutes you use, your plan, device identifiers, and the IP address associated with sign-up and device management (used to secure your account and enforce single-active-device limits).

Preferences and referral data: your in-app preferences (including the résumé text and job description you optionally enter for Interview support), your referral code, and which accounts signed up through your referral link.

Support communications: any information you send us when you contact support.

CapCue captures your computer’s system audio only while you are actively recording a captioning session. During a session, audio is streamed to our speech-to-text provider, AssemblyAI, to produce captions in real time. We do not retain that audio after it has been transcribed, and AssemblyAI processes it on our behalf as a service provider.

Your caption transcripts, any saved audio recordings (WAV), and your Interview support chat history are stored locally on your device. We do not upload them to our servers. You can delete them in the app at any time.

You are responsible for ensuring you have any consent required by law before recording or transcribing audio that includes other people. Recording-consent rules vary by location — see our Acceptable Use Policy.

If you use Interview support, the relevant text — the recent transcript, the question being answered, and the résumé text and job description you provided — is sent to our AI provider, OpenAI, to generate a suggested answer in real time. If you use session summaries, the session transcript text is sent to OpenAI to produce the summary.

OpenAI processes this text on our behalf to return the result and, per our configuration, does not use it to train its models. These features run only when you explicitly invoke them. If you do not use them, no transcript text is sent to OpenAI.

If you connect Google Calendar, you grant CapCue read-only access to your calendar events (the calendar.events.readonly scope) so the app can display your upcoming meetings. We request the minimum access needed for that feature.

We use Google calendar data solely to show your upcoming events in the app. We do not sell this data, use it for advertising, or transfer it to others except as needed to provide the feature or as required by law.

CapCue’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can revoke CapCue’s access at any time in your Google Account settings or by disconnecting the calendar in the app.

To provide, maintain, and improve the service; to authenticate you and secure your account; to process payments and account balance; to operate the referral program; to enforce usage limits and our terms; and to communicate with you about your account (for example, sign-up verification and password resets).

If you are in the EEA or UK, we process your personal data under these legal bases: performance of a contract (to provide the service you sign up for, including authentication, captioning, and billing); our legitimate interests (to secure, maintain, and improve the service, prevent abuse, and operate the referral program), balanced against your rights; your consent (for optional features you choose to enable, such as connecting Google Calendar or using AI interview support and summaries — you can withdraw consent at any time by not using the feature or disconnecting it); and compliance with legal obligations (such as tax and accounting).

We do not sell your personal information. We share data only with service providers who process it on our behalf, under contract, to run CapCue:

AssemblyAI — real-time speech-to-text (audio during a session). OpenAI — Interview support answers and session summaries (transcript/résumé/job-description text, only when you use those features). Supabase — authentication, database, and backend functions (account, billing, usage, preferences). Google — calendar access (only if you connect it). Plus website hosting, DNS/CDN, and transactional email delivery.

A current list of sub-processors is maintained in our Data Processing Agreement. We may also disclose information if required by law or to protect our rights and our users.

Our website uses only essential cookies: authentication/session cookies that keep you signed in, and a referral cookie that attributes sign-ups to a referrer for up to 30 days. We do not use advertising or tracking cookies. We measure aggregate page views and performance with Vercel Web Analytics and Speed Insights, which are cookieless and do not store personal data or track you across sites. See our Cookie Policy for details.

We keep account, billing, and usage records for as long as your account is active and as needed for legitimate business or legal purposes (for example, tax and accounting). Locally stored transcripts and recordings remain on your device until you delete them. When you delete your account, we delete or anonymize the personal data we hold, except where we are required to retain it by law.

We use industry-standard measures to protect your information, including encryption in transit and access controls. Authentication tokens on the desktop are stored using your operating system’s protected storage (Windows DPAPI / the macOS Keychain). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our service providers may process data in the United States and other countries. Where we transfer personal data out of the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses. See our Data Processing Agreement for more.

You may access or update your account information in the dashboard, disconnect Google Calendar at any time, and request access to, a copy of (export), correction of, or deletion of your personal data by contacting us. Depending on where you live, you may have additional rights under laws such as the GDPR (EEA/UK) or the CCPA/CPRA (California), including the right to object to or restrict certain processing and to lodge a complaint with your data protection authority. We do not sell or “share” personal information as those terms are defined under California law.

To exercise any of these rights, email support@capcue.ai. For privacy purposes, the data controller is PlutusAI LLC, New York, United States.

CapCue is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “last updated” date above and, where appropriate, notify you.

If you have questions about this Privacy Policy or your data, contact us at support@capcue.ai.